Question 1

What are Vantara products used for?

Accepted Answer

All Vantara peptide compounds and supplies are sold strictly for laboratory and scientific research use. They are not intended for human or veterinary use, diagnosis, or treatment.

Question 2

Do you ship internationally?

Accepted Answer

We currently ship within New Zealand from our Auckland facility. International enquiries can be sent through our contact page.

Question 3

Are your products legal?

Accepted Answer

Our peptides are legally supplied as research chemicals for laboratory use. Buyers are responsible for compliance with local research regulations.

Question 4

How long does shipping take?

Accepted Answer

North Island orders typically arrive within 1–2 business days. South Island orders arrive within 2–4 business days. All orders ship discreetly and tracked.

Question 5

What does "Research Use Only" mean?

Accepted Answer

It means our products are intended exclusively for in-vitro and laboratory studies by qualified researchers. They are not pharmaceuticals.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, with encrypted checkout for your protection. Bank transfer is available for verified research accounts.

Question 7

Are your peptides pure?

Accepted Answer

Yes. Every batch is third-party tested with HPLC and mass spectrometry. Certificates of analysis are available on request to verified research accounts.

Question 8

Can I return or exchange a product?

Accepted Answer

Due to the sensitive nature of research compounds, returns are only accepted for damaged or incorrect orders. See our Refund Policy for full details.

Question 9

How are your products tested?

Accepted Answer

Every lot is tested for identity, purity and sterility before release, with documentation retained for traceability.

Question 10

Do I need an account to place an order?

Accepted Answer

No account is required for standard orders. Verified research accounts unlock bulk pricing and access to certificates of analysis.

Question 11

How should I store my peptides?

Accepted Answer

Store lyophilised peptides at -20°C protected from light. After reconstitution, refrigerate at 2–8°C and use within the timeframe stated on each product page.

Question 12

Who can I contact if I have more questions?

Accepted Answer

Our Auckland-based research support team is available via the contact page and replies within one business day.

FAQ

Precision. Purity. Purpose.